Frequently Asked Questions
What types of payments do your housekeepers accept?
The housekeepers are paid at the time of service. Preferable payment is a personal check, cash, Visa or MasterCard.
Will I have the same housekeeper every time?
Yes. Once you are happy with the housekeeper referred to you, as long as they are accepting referrals you can expect to see them every time.
Can I have the same day and time every time?
Yes. We will work with you and your preferred housekeeper to reach an agreement on an optimal schedule for both of you.
Are you flexible with day and times?
The housekeepers prefer you set a regular day and time for your service, however, flexibility is available for special occasions.
What is your cancellation policy?
Contact us at least 48hrs+ prior to your scheduled day and time. Let us know if you are skipping service all together or wish to reschedule. The housekeepers rely on regularly scheduled jobs to pay their bills. The sooner we know you wish to cancel the easier it will be to provide the housekeeper with a fill-in client to replace that income.
Do I have to be home when they are cleaning?
No. Once you are comfortable with your housekeeper you can make arrangements with them for accessing your home during scheduled service when you are gone.
How does the housekeeper get in if I'm not at home for the first service?
When you and the housekeeper talk before your first service, you can make arrangements for access to your home.
Can I change housekeepers if I am not happy with the one you referred?
Yes. Each client's home and needs are different. Our challenge is to refer a housekeeper that matches your expectations, and that you are happy to have return on an ongoing basis.
Do I provide the supplies or do housekeepers bring their own?
The housekeepers will use your supplies. It cuts down on cost and is optimal for clients with specific types of allergies, sensitivities and surfaces. They use what you would use to clean your home.
For move in, move out and post construction service the housekeepers bring their own cleaning supplies and equipment for these cleaning services only!
Supplies and Task List Ideas
Suggested Equipment & Supplies
to have available for your housekeeper
- A vacuum that is in good repair, attachments, extra belts and bags and the vacuum instruction manual
- A light weight portable vacuum for the stairs and the 2nd floor
- Broom, dust mop and wet mop with plastic bucket
- Lots of lint free, absorbent cleaning cloths such as Micro Fiber towels or old baby diapers
- All purpose cleanser
- Toilet cleaner and a toilet brush
- Paper towels
- Dishwashing brushes and soap
- Scrub sponges
- An extender duster (for ceiling cobwebs)
- Plastic trash bags
- Laundry basket
ADDITIONAL RECOMMENDED SUPPLIES
- Window and glass cleaner
- Tub and tile cleaner
- Soap scum remover for shower doors
- Disinfectant wipes
- Febreeze spray
- Lysol spray
- Furniture polish
- Magic Erasers
- Stain remover for carpets, furniture, etc.
- Dusting product
- Oven cleaner
- Linoleum floor cleaner
- Wood or Pergo floor cleaner
- “Swiffer” style duster for LCD, Plasma screens and computer monitors
- Special Surfaces: If you have wood floors, marble, granite, stainless steel, etc, please check with the manufacturer or installer to find out what kind of cleaning products these surfaces need, so you can provide them for your housekeeper along with the usage instructions.
If you have questions about the most effective products to use, please ask your housekeeper, or call Dana’s for more suggestions.
Print the supply list:
Example Housekeeper Task List
_ Clean toilet
_ Scrub bathtub/shower
_ Clean bathroom sink
_ Clean counters
_ Polish chrome fixtures
_ Wipe down mirrors
_ Refill q-tips/cotton balls/soap dispenser/toilet paper etc.
_ Shake throw rugs
_ Sweep/Mop floors
_ Load/unload the dishwasher
_ Hand wash dishes
_ Scrub sink
_ Wipe off kitchen counters
_ Wipe off kitchen table
_ Wipe down outside of all appliances
_ Clean microwave inside and out
_ Wipe down outside of all cabinets
_ Clean stovetop
_ Clean out refrigerator
_ Clean oven - Spray with oven cleaner night before service. Self- cleaning oven, turn on night before service.
_ Pick up clutter
_ Make the bed
_ Change bed linens
_ Vacuum carpet
_ Organize dresser
_ Organize closet
_ Fold and put away laundry
_ Pick up groceries
_ Pick up dry cleaning
_ Pick up mail
_ Wipe down patio/deck furniture
_ Sweep patio/porch/deck
_ Take out trash/recycling
_ Water plants
_ Pick up clutter
_ Vacuum furniture
_ Vacuum carpet